Privacy Policy

Effective Date: May 2026

This Privacy Policy explains how Modern Garden Rooms (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website or contact us regarding our garden room products and services.

By using this website, you agree to the terms of this Privacy Policy.

1. Who We Are

Modern Garden Rooms designs, manufactures, and installs bespoke garden rooms, garden offices, studios, and outdoor buildings across the UK.

For the purposes of UK data protection law, Modern Garden Rooms is the “data controller” responsible for your personal information.

2. Information We Collect

We may collect and process the following information:

Information You Provide

• Name
• Email address
• Telephone number
• Property address
• Details relating to your enquiry or project
• Any information submitted through contact forms, quotation requests, or the 3D configurator tool

Technical Information

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Website usage data
• Cookies and tracking information

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotations
• Arrange consultations, surveys, or installations
• Deliver our products and services
• Improve our website and customer experience
• Send service-related communications
• Send marketing communications where you have consented to receive them
• Meet legal and regulatory obligations

We will only process your personal data where we have a lawful basis to do so under UK GDPR.

4. Marketing Communications

If you opt in to receive marketing communications, we may contact you by email or telephone with information about our products, services, promotions, or updates.

You can unsubscribe or withdraw your consent at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly

5. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and enhance your browsing experience.

Cookies may be used to:

• Remember your preferences
• Monitor website performance
• Analyse visitor behaviour
• Improve website usability

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain areas of the website.

6. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties where necessary to operate our business, including:

• Website hosting providers
• CRM and marketing platforms
• Analytics providers
• Installation and service partners
• Professional advisers and legal authorities where required

All third parties are required to keep your information secure and process it lawfully.

7. Data Retention

We only keep your personal information for as long as necessary to:

• Fulfil the purposes it was collected for
• Comply with legal, accounting, or regulatory obligations
• Resolve disputes and enforce agreements

When your data is no longer required, it will be securely deleted or anonymised.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent where processing is based on consent
• Request transfer of your data
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and recommend reviewing their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be posted on this page with the revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Modern Garden Rooms

Website: www.moderngardenrooms.com

Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

Phone: 01423 603026

Email: [email protected]